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Demystifying the Estate Planning Process: Canned Software vs. Our Customized Approach

Imagine trying to buy a suit straight off the rack for one of the most important days of your life—say, your child’s wedding or a milestone anniversary. The fabric might be nice enough, the price tempting, and it may even fit “well enough.” But deep down, you know the seams weren’t tailored to your frame, the shoulders don’t sit quite right, and the whole thing could unravel at the wrong moment.

That’s what “canned” estate planning software is like: an off-the-rack solution for something that truly demands custom stitching. At Nielsen Cashman & Dean, we’ve spent over 25 years tailoring estate plans—measuring carefully, double-stitching where it matters, and making sure the end result fits your life, not just the average life imagined by a computer program.

The Hidden Risks of “One-Size-Fits-All” Estate Planning Software
Canned estate planning software sells itself on two promises: speed and low cost. You answer a series of questions, and the program spits out a will or trust in minutes. Simple, right?

The problem is that your life is not simple. It’s not a series of checkboxes. Families are complicated: maybe you have a blended household, children from previous marriages, or a family cabin you want to pass down without sparking conflict. Software can not anticipate those dynamics, and when the unexpected happens, those neat little templates leave gaping holes that lead to broken relationships and costly legal fees. 

Some of the biggest risks include:
• Limited customization. Software can’t think ahead about estate taxes, business succession, or how to fairly protect minor children.
• Errors that surface too late. An unchecked box or misinterpreted question can lead to documents that do not hold up in court—problems your loved ones discover only after you are gone.
• No human guidance. When terms are confusing or when you wonder, “What does this clause really mean?” the software doesn’t have answers.

I have seen families come into my office carrying stacks of software-generated papers, convinced they were “all set.” But when we looked closer, key beneficiaries were left out, guardianship provisions were incomplete, property was titled incorrectly, or the entire document itself does not express their intentions. The cost to fix the fallout in probate court was far higher than what a proper plan would have cost in the first place.

Even Some Attorneys Cut Corners
You may be surprised to hear this, but it is not only do-it-yourselfers who rely on canned tools. Many attorneys also lean heavily on plug-and-play estate planning software. Instead of crafting your documents, they drop your answers into generic templates.
The result? Overly long documents filled with exhibits—attachments that list who manages your estate, who your heirs are, or how your assets are distributed. While that may look official, it can be a recipe for trouble. Exhibits are easier to alter, easier to misplace, and less secure than embedding the information into the body of the document itself.
Imagine writing your most personal instructions on sticky notes and then taping them to the back of your will. That is essentially what this practice is like.

At our firm, we do not treat your legacy as something that can be taped on later. Every essential detail is carefully woven into the core document, where it is protected and far less vulnerable to tampering.

Our Customized Approach
For almost three decades, we have resisted the pressure to “just use software” and instead committed ourselves to true craftsmanship.

Here is what sets us apart:
• True personalization. We tailor every plan to your family structure, financial picture, and long-term goals. Whether you own a business, support aging parents, or hope to leave a charitable legacy, your plan reflects that.
• Customization. Many firms charge premium prices for what they call “custom plans.” We do not believe you should pay luxury rates for something that should already be standard. We have competitively fixed rates for new estate plans. 
• Decades of experience. With more than 25 years of focused estate planning work, we know where problems hide and how to prevent them.
• Ongoing support. Life changes—marriages, divorces, new grandchildren, new homes. We are here to help you keep your plan current, so it always works as intended.

Our clients often arrive having tried software solutions and realized, with a sinking feeling, that the documents do not really cover their needs. When they discover that we can deliver tailored, attorney-backed plans at a competitive price, the relief is visible on their faces.

Why Quality Still Matters
Estate planning is not just paperwork—it is peace of mind. It is the assurance that your family will not be left untangling a legal mess in their time of grief. In an age when cutting corners is common, we have chosen to slow down, pay attention, and do the job right.

Your Life Deserves More Than a Template
At Nielsen Cashman & Dean, we see estate planning as a partnership, not a transaction. When you work with us, you do not just receive a stack of legal papers. You receive guidance, protection, and advocacy from attorneys who are committed to standing by your side—even if your documents are ever contested in court.

Your legacy deserves more than shortcuts. It deserves precision, compassion, and a plan that truly reflects who you are.

Contact us today to schedule a consultation and learn how we can create a custom estate plan that protects your loved ones, reflects your values, and gives you the peace of mind you deserve.

By Crystal Dean September 2, 2025
Taylor Swift did something she's never done before: appeared on a podcast. And in classic Taylor fashion, she didn't just make headlines about her new album drop - she gave us estate planning attorneys the perfect analogy for why planning ahead matters. She explained that when she didn't own her master recordings, someone else was in control of her legacy. In fact, they could pass her life's work down to their children and grandchildren in a will or trust. Now that she owns her masters, she decides who inherits her music. And really, that's estate planning in a nutshell. If you don't make a plan, California law decides who gets your assets (which can cause a lot of Bad Blood after you are gone). If you do plan, you get to call the shots. Whether your "masters" are actual songs, your home, or your family treasures, ownership and planning let you be the Mastermind of your own legacy. But that's not all. Taylor recently got engaged (yes, a real-life Love Story ). She and her fiancé are both wildly successful, which means there's a very good chance a prenup will be part of their planning. Not because they're worried about being Out of the Woods someday, but because they see prenups for what they are - smart business decisions. And here's the thing: you don't need to be a global superstar to benefit from one. Prenups aren't about planning for the End Game - they're about opening the conversation around money before it becomes an issue. Most divorces come down to fights over finances, and prenups force couples to talk about how they'll manage money during marriage. That's not unromantic - that's Peace . Plus, here in California - a community property state - even if you thought something was Mine , it might actually be Ours in divorce. A prenup helps avoid those Cruel Summer -level surprises and sets expectations from the beginning. So whether you're the world's biggest pop star or just someone who wants to make sure your assets (and your peace of mind) are protected, the lesson is the same: plan now, so you control what happens later. At Nielsen Cashman & Dean, we may not be able to help you write a breakup anthem, but we can help you write an estate plan or prenup that hits all the right notes - and leaves you feeling Safe & Sound .
By Crystal Dean August 25, 2025
As attorneys who work in wills, trusts, and estates, we’ve walked alongside countless families during some of the most emotionally challenging times of their lives. When someone passes away, the legal and financial process should be as seamless as possible—unfortunately, it often isn’t. One of the most common, and avoidable, obstacles we see? Financial accounts held at large, impersonal institutions like Vanguard, Fidelity, Computershare, or E*Trade. While these companies may be familiar names, what many clients don’t realize is just how difficult they can be to work with after a death . In contrast, financial accounts held with local advisors are significantly easier for families to access, manage, and transfer. We’ve seen it firsthand, again and again. 1. Human Help, Not 1-800 Headaches When a loved one passes away, the last thing their family needs is to spend hours navigating automated phone menus, repeating their story to strangers in call centers, or being transferred between departments . Unfortunately, that’s exactly what happens with many national firms. We recently had an estate matter involving a decedent who had accounts with Vanguard, Fidelity, and Computershare. Despite proper legal documents, we were stuck in an endless loop of phone calls, document resubmissions, and policy clarifications. The estate had to be opened in probate court just to satisfy their internal protocols —even though beneficiary designations were in place on some of the accounts. It took over three years and countless follow-ups before the beneficiaries finally received the funds. This isn’t unusual—it’s how these companies operate. Contrast that with the experience of working with a local financial advisor: a phone call, a brief meeting, and the transfer is typically processed promptly, correctly, and with compassion. 2. Local Advisors Process Transfers More Efficiently One of the biggest benefits of working with a local financial advisor is how much faster they process post-death transfers . In most cases, we can submit the death certificate and any relevant estate documentation and receive confirmation within days. The process is often smooth, with very little back-and-forth. That’s not the case with larger institutions. Take, for example, a recent client—an elderly widow whose husband held an E*Trade account. Despite submitting all of the documents the company requested, she spent over seven months dealing with a seemingly endless paper trail . Each time she was told, "This is the final item we need," only to be told weeks later that something else was missing. And this was with our help! E*Trade required her to open an account in her own name just to receive the funds. But instead of this simplifying the process, it triggered a new set of processes and identity verifications before they would consider closing the account and sending her a check. This is a deliberate tactic we’ve seen repeatedly: 1. The beneficiary must open an account with the company. 2. The decedent’s funds are transferred in. 3. The beneficiary is then required to go through another paperwork and identification cycle just to receive their funds. These added steps are unnecessary—and often overwhelming for grieving family members . Even more concerning, many of these companies require beneficiaries to access online portals, upload documents digitally, and navigate multi-step authentication processes. This can be particularly prohibitive for elderly individuals who may not own a computer, have difficulty navigating the technology, or do not have regular internet access. Likewise, lower-income beneficiaries may struggle to complete required steps due to lack of technology, or restricted access to customer support. In these cases, the estate's rightful heirs are effectively locked out of receiving what is theirs —not because of legal barriers, but because of logistical and technological ones. 3. Local Means Personal: You Deserve a Human Connection The local advisors we work with take the time to build relationships—not just manage money. They know our law firm. They know our clients. When we call, they answer. When we fax documents, they’re reviewed quickly. They don’t ask our clients to “log into the portal” or wait 10–15 business days for a response. When families are already dealing with funeral arrangements, estate inventory, legal notices, and grief, they deserve a process that makes things easier, not harder. Local advisors provide that, and they work hand-in-hand with our legal team to get things done quickly and properly . The Takeaway: Make Things Easier for Your Family If you're thinking about how to structure your estate or update your financial accounts, we strongly encourage you to consider where your accounts are held. Working with a local financial advisor—one you or your family can meet with in person— can prevent months (or years) of frustration for your loved ones. As estate attorneys, our goal is always to reduce stress and streamline the process for grieving families . When accounts are held with large, national firms, it often does the opposite. If you want your estate plan to work efficiently when it matters most, the institutions you choose today make all the difference tomorrow. Need Help Reviewing Your Accounts? Our firm regularly works with clients to align their legal documents with their financial accounts. If you're unsure whether your current setup will serve your family well, we’re happy to review it with you and your financial advisor. Let’s make sure your legacy is preserved—and that your loved ones are spared unnecessary complications.
By Crystal Dean August 20, 2025
California’s SB 1427: A Smoother Path to Divorce Through Joint Petitions Starting January 2026
By Crystal Dean August 7, 2025
AB 2016: How California’s New Succession Law Could Create More Problems Than It Solves